Senior Specialist Solutions Architect - Amazon Connect, AWS

This role is based in Seoul, KOR.

Responsibilities:

• Represent the voice of the customer and influence product development.
• Provide advanced technical knowledge to address critical business challenges.
• Act as a thought leader through forums and public-speaking events.
• Develop and support an internal community of technical experts.

Basic Qualifications:

• Fluency in Korean and Business level English.
• 7+ years design/implementation/consulting experience of distributed applications.
• 5+ years of experience with technical customer-facing resources.
• Experience with WFM, CRM, and contact center solutions.

Preferred Qualifications:

• Hands-on experience with scripting/coding (e.g., Python, Java, .NET).
• Experience with large-scale customers or enterprises.
• AWS Solution Architecture certification or relevant cloud expertise.