Senior Product Manager, After Market Services

This role is based in London, GBR.

Responsibilities:

• Own and implement the strategy of key customer returns workstreams.
• Dive deep into qualitative and quantitative data to reduce costs while maintaining customer experience.
• Build relationships and collaborate with cross-functional teams to define and deliver improvement roadmaps.
• Manage tech and feature prioritization with trade-offs between customer experience and operational constraints.
• Present performance in business review meetings to stakeholders and senior leadership.

Basic Qualifications:

• Bachelor's degree or equivalent.
• Experience in product management or ownership.
• Experience with product cycles of 6+ months.
• Strong business and communication skills.

Preferred Qualifications:

• MBA or Master's degree.
• Experience in problem solving and data analytics.