Program Manager,

This role is based in Newark, NJ.

Compensation:

$81,600 - $142,800/year

Responsibilities:

• Manage cross-functional customer experience projects, ensuring alignment across stakeholders and timely results.
• Support initiatives across various functions including Quality Intelligence and Voice of Customer insights.
• Assess data and customer feedback to identify opportunities for optimization.
• Own end-to-end program delivery including scope definition and stakeholder communication.

Basic Qualifications:

• 3+ years of program or project management experience.
• Advanced knowledge of Excel and SQL.
• Experience working cross-functionally with tech and non-tech teams.

Preferred Qualifications:

• 3+ years of experience in stakeholder management.
• Experience in driving process improvements.