Program Manager, Amazon Business Operations

This position is based in Tokyo, Japan.

Responsibilities:

Manage high-level customer escalations and feedback, conduct deep-dive data analysis, drive improvements quantified with metrics, support program managers, and oversee customer onboarding processes.

Basic Qualifications:

• Bachelor's degree or equivalent
• 3+ years of data analysis experience
• Knowledge of SQL and programming languages
• Experience in process improvement
• Business-level English skills

Preferred Qualifications:

• Bilingual in English & Japanese
• Experience with end-to-end project management
• Background in operations, supply chain, or logistics