Amazon
Business Analyst, Customer Experience, Amazon Air
Found: Today
Description
Amazon Air operates more than 100 flights a day across North America and is growing fast. The Customer Experience (CX) team owns the analytical frameworks that connect fleet performance, network operations, and on-time delivery outcomes for customers. We are looking for a Business Analyst who can work on complex, ambiguous problems and turn operational data into clear, actionable insights. You will build and maintain the metrics, dashboards, and data pipelines that drive daily and weekly decision-making across the Amazon Air network.
Basic Qualifications
- Bachelor's degree or equivalent
- 3+ years of tax, finance or a related analytical field experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- Experience with SQL
- Experience making business recommendations and influencing stakeholders
Preferred Qualifications
- Experience partnering with executive-level leaders to identifying and solving business issues
- Experience with SQL and database technologies such as AWS Redshift and expertise in performance tuning and scaling in a DWH environment
- Experience in ETL management/data pipeline
- Experience utilizing R or Python
- Experience in program management, logistics, operations, supply chain, transportation, or a related field
- Experience applying generative AI tools to automate analytical or reporting workflows
