Survey Ops Program Manager
Airbnb
📍 United States
Scraped: Today
This role is remote eligible in the United States.
Compensation:
$145,000 — $167,500 per year
Responsibilities:
- Own listening framework requirements for stakeholder teams and manage survey programs.
- Conduct voice of customer analyses and maintain relationships with survey vendors.
- Present updates throughout the survey lifecycle including requirements, operations, and insights.
Requirements:
- 6-10 years of experience in business analytics and customer advocacy.
- Strong fluency with data and analytics; SQL skills preferred.
- Experience in metric development and project management.
Tech stack:
G Suite, Medallia, Qualtrics, Sprinklr, User Voice, Excel, JIRA, Asana.
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