Staff Service Designer

This position is UK - Remote Eligible.

Responsibilities:

• Lead service design efforts across major initiatives, from current-state mapping to future-state modeling.
• Collaborate with product managers, experience designers, and other stakeholders to design coherent, multi-touchpoint experiences.
• Produce service blueprints, journey maps, and frameworks that connect platform capabilities and offline experience delivery.
• Influence strategic decisions by identifying how roles, policies, and business processes affect the end-to-end experience.

Requirements:

• 10+ years of experience in service design or systems-oriented experience design.
• Deep fluency in service design methods, including journey mapping and blueprinting.
• Expert-level collaboration skills with the ability to build shared understanding across diverse business functions.