Airbnb

Quality Analyst, Premium Support (German/English)

Ireland

Found: July 10, 2026

⚠️ This job posting is no longer active and may not be accepting applications. Browse similar live jobs below, or see all current Airbnb jobs.

As the Quality Insights Analyst for Premium Support, you will play a critical role in elevating service excellence by ensuring that every customer interaction meets the highest standards of luxury hospitality, personalized engagement, and swift/seamless issue resolution. You will be responsible for monitoring service quality, evaluating performance, and conducting transaction monitoring and root cause analysis (RCA) to identify opportunities for continuous improvement to enhance the effectiveness of our Premium Support Ambassadors.

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