Microsoft

Technical Support Escalation Engineer - Data Platform

Australia, New South Wales, Sydney

Found: January 9, 2026

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This role is based in Sydney, Australia.

Responsibilities:

Own end-to-end resolution of complex customer cases, including deep technical troubleshooting.
Engage directly with customers to accelerate resolution and restore service.
Partner with multiple product groups to resolve technical issues.
Identify recurring escalation patterns and drive engineering initiatives.
Design and implement diagnostic and automation tools.

Qualifications:

Bachelor’s degree in Computer Science, IT, or related field with 5+ years in technical support roles.
Deep knowledge of Microsoft Azure Platform and SQL Server.
Proficiency in Java, Python, R, Scala, and PowerShell.
Experience with open-source technologies and service engineering.

View Details and Apply

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