Technical Support Engineer- Intune

This role is based in Sydney, Australia.

Responsibilities:

• Own, investigate, and solve customer technical issues.

• Collaborate within and across teams using troubleshooting tools.

• Lead or participate in building communities with peer delivery roles.

• Identify potential product defects and escalate appropriately.

Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years experience in cloud/infrastructure technologies.

• 2+ years experience in a customer-facing role and on technical projects.

Core Skills Include:

• Knowledge of Microsoft Intune, Microsoft Entra ID, Azure, and Office 365.
• Ability to troubleshoot common Intune issues.
• Experience with Windows Autopilot and advanced troubleshooting skills.
• Familiarity with networking concepts and protocols.

Australian Citizenship is required for this role.