Service Engineer: Early in Profession Opportunity

This role is based in Redmond, Washington, with a hybrid work model (3 days in-office).

Compensation:

The typical base pay range for this role across the U.S. is USD $84,200 - $165,200 per year.

Responsibilities:

• Provide Tier 2/3 support for user issues and troubleshoot access problems.
• Learn platform architecture and understand SSO and multi-org federation.
• Build automation with AI to streamline support workflows.
• Document processes and create internal knowledge bases.
• Collaborate with senior engineers on platform changes and feature testing.

What You Bring:

• Tier 2 technical support experience in a SaaS or enterprise IT environment.
• Strong troubleshooting skills and user empathy.
• Curiosity and a desire to learn about AI and automation.

Qualifications:

• Bachelor's Degree or Trade Certification in Computer Science, Information Technology, or related field.