Customer Experience Program Manager | AI Enabled Analysis

This role is based in Greater Toronto, Canada, with remote work options available.

Compensation:

CAD $142,400 - CAD $257,500/year

Responsibilities:

• Apply AI and technical capabilities to customer feedback analysis.
• Drive problem-first, customer-centric discovery.
• Conduct independent research initiatives to identify recurring issues.
• Collaborate with product and program stakeholders.

Qualifications:

• Bachelor's Degree in a relevant field with 6+ years of experience.
• Experience with AI-enabled analysis and data science technologies.
• Ability to meet Microsoft security screening requirements.

Tech stack:

Microsoft Fabric, Databricks, Snowflake, Azure Data services.