Top Customer Solutions Developer I, Databases and Storage, Google Cloud

This role is based in Waterloo, ON, Canada.

Responsibilities:

• Resolve customer issues and ensure product readiness and availability.
• Triage technical escalations and troubleshoot customer-reported issues.
• Advocate for customer needs with internal teams to improve Google Cloud products.
• Provide 24-hour customer support, potentially including non-standard hours.

Minimum qualifications:

• Bachelor's degree in Science, Technology, Engineering, or equivalent experience.
• 3 years of experience in customer advocacy, troubleshooting, or software development.
• Experience with Java, C, C++, Python, or Go.
• Familiarity with distributed systems and web technologies.

Preferred qualifications:

• Experience in crisis response and public cloud services.
• Knowledge of data analytics and big data applications.